Welcome to Major Motors Isuzu UTE Bibra Lake, Perth

Lachlan Calkin

I recently bought a 2026 Isuzu D-MAX X-Rider here and dealt with Sophia from the start. She was friendly, knowledgeable and professional, and I never felt pressured at any point. She walked me through all the ute’s features and honestly had me sold within minutes, even though I tried to play it cool! There was none of the pushy sales talk you sometimes expect when buying a car she was just genuine and easy to deal with. She got me a great deal also. She even called today to check how I was enjoying the ute and booked my first service for next year. If you’re looking for a new Isuzu, go and see Sophia. I can’t recommend her enough!

Gareth Ashburner

Gave them a message asking for a quote for a new car. Got quote then got my car. No fuss, no stress all smiles all around couldn't be happier with my d-max. Thank you team Major motors Bibra lake

Nishioka Takeo

I recently took delivery of my new MU-X LS-T. Dylan was friendly and I felt he tried to assist me honestly throughout the sales process. I appreciated his attitude, the negotiation process, and the deal we reached. However, the delivery experience was not quite what I expected for a brand-new vehicle. Before delivery, I was verbally told the vehicle would be around the odometer as 10 km and that the seats would have protective plastic on them. The tax invoice also recorded the odometer as 10 km. At delivery, the vehicle had approximately 46 km on the odometer, the seat plastics had already been removed, and there was sand/dirt on the new rubber floor mats. This made me question whether the vehicle had been driven or handled more than I would normally expect before delivery. The window tinting finish was also disappointing. There were noticeable marks that looked like liquid drip marks on the lower black interior trim area below the rear hatch glass and the two small side windows. The handover was handled by a different staff member. That itself was not a problem, but I felt there may have been some communication or handover gaps. I was also asked to sign before all checks were completed, with an explanation that things would be explained afterwards. When I said I would prefer to check everything before signing, they responded positively, which I appreciated. Still, the process felt a little uncomfortable. Regarding the customer satisfaction survey, I was given an explanation that sounded like the 3,000 km inspection would be free if I gave a 9 or 10 rating. The survey form was then crumpled up and discarded in front of me. I asked whether it was being discarded because the survey would be sent to me by email later, and I was told yes. However, I have not received the survey by email yet, which made the process feel unclear. Overall, I am happy with the vehicle itself and I have a positive impression of Dylan personally. However, I think the dealership could improve its communication, handover process, final vehicle preparation, accessory quality check, and the way customer satisfaction surveys are handled. I hope my future service experience will be smoother, and I am happy to update my review if the experience improves. Kind regards, Takeo Nishioka UPDATED 1/07/2026: Over three weeks after Major Motors said someone would contact me, I still have not been contacted. Isuzu UTE Australia also later advised that the MU-X is a 2025 build, despite the invoice showing a 2026 Build Date and the same being verbally confirmed before purchase. For me, the key concern is that even the written paperwork did not appear to reflect the actual vehicle details. UPDATED 02/10/2026: At my first service, Dylan and Sales Manager Stephen Rooney explained the situation and apologised, which I appreciated. I was later asked to reconsider my review. However, their explanation did not resolve the gap between what was agreed and what was delivered, so I’ve kept my review unchanged. I appreciated their effort and sincerity.

Kai Barwick

I had a wonderful time the sales people we’re so kind and chill definitely go to this dealership amazing experience the salespeople deserve a raise